REFUND & CANCELLATION POLICY
Effective Date: 9/10/2025
1. Overview
At Clare TM, we want you to be completely satisfied with your experience. This Refund & Cancellation Policy explains our policies for each of our services.
If you have any questions, please contact us at [email protected].
2. The Rebel Connection™ Membership
2.1 Monthly Membership
The Rebel Connection™ is a monthly recurring membership billed at £111/month.
2.2 Cancellation
You may cancel your membership at any time with no penalties or fees.
To cancel:
Email [email protected] with "Cancel Membership" in the subject line
Include your name and email address associated with your account
Cancellations take effect at the end of your current billing cycle
2.3 No Refunds for Partial Months
Membership fees are non-refundable. If you cancel mid-month, you will retain access until the end of your paid billing period, but no refund will be issued for the current month.
2.4 Founding Member Rate Protection
Founding Members who lock in the £111/month rate keep that rate for life, as long as their membership remains active and in good standing.
If you cancel and later wish to rejoin, the current membership rate at that time will apply.
2.5 Failed Payments
If a payment fails:
We will attempt to notify you via email
We may retry the charge
After multiple failed attempts, your membership may be suspended or cancelled
To reactivate a suspended membership, you must update your payment information and settle any outstanding balance.
3. BlueSky Thinking™ Private Mentorship
3.1 Program Terms
BlueSky Thinking™ is a private, bespoke mentorship program with specific terms outlined in your individual enrollment agreement.
3.2 Payment Terms
Payment terms, pricing, and duration are customized for each client and specified at the time of enrollment.
3.3 Cancellation and Refunds
Refund eligibility for BlueSky Thinking™ is determined on a case-by-case basis and outlined in your enrollment agreement.
Generally:
Before program start: Full refund minus any non-refundable deposits (if applicable)
After program start: No refunds for completed sessions; remaining sessions may be eligible for partial refund or rescheduling at Clare's discretion
To discuss cancellation or refund requests, please contact [email protected].
4. Root Wellness Products
4.1 Third-Party Products
Root Wellness products are provided by Root Brands and fulfilled directly by them.
Clare TM acts as an affiliate and does not process, ship, or handle returns for Root products.
4.2 Returns and Refunds
All returns, refunds, and product issues for Root Wellness must be handled directly with Root Brands according to their return policy.
To initiate a return or request a refund:
Contact Root Brands customer service
Visit therootbrands.com for their full return policy
Or contact [email protected] and we can direct you to the appropriate Root support team
Clare TM cannot process refunds for Root products.
5. General Refund Conditions
5.1 Refund Processing Time
Approved refunds will be processed within 7-14 business days and credited to the original payment method.
Please allow additional time for your financial institution to process the credit.
5.2 Non-Refundable Items
The following are non-refundable:
Partial months of The Rebel Connection™ membership
Completed sessions or services already delivered
Digital products or recordings accessed/downloaded
Administrative or processing fees (where applicable)
5.3 Chargebacks
If you dispute a charge with your bank or credit card company without first contacting us, we reserve the right to:
Suspend or terminate your access to services
Pursue collection of any outstanding amounts
Report fraudulent chargebacks to relevant authorities
Please contact us directly at [email protected] to resolve any billing concerns before initiating a chargeback.
6. Changes to Services or Pricing
6.1 Service Modifications
We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.
If we discontinue a service you've paid for:
We will provide advance notice where possible
You will receive a pro-rata refund for any unused, prepaid period
6.2 Price Changes
We may change pricing for our services at any time.
For existing members:
Price changes will be communicated in advance
Founding Member rates are protected (for The Rebel Connection™)
You will have the opportunity to cancel before new rates take effect
7. Exceptional Circumstances
7.1 Extraordinary Situations
In exceptional circumstances (serious illness, family emergency, etc.), we may consider refund requests on a case-by-case basis.
Please contact [email protected] with details of your situation. While we cannot guarantee approval, we will review each request with compassion and fairness.
7.2 Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our control (natural disasters, pandemics, government actions, technical failures, etc.).
In such cases, we will work with you to reschedule services or provide alternative solutions where possible.
8. How to Request a Refund
To request a refund or discuss cancellation:
Email: [email protected]
Subject Line: Refund Request - [Service Name]
Include:
Your full name
Email address associated with your account
Service or product name
Reason for refund request
Order date or membership details
We will respond to refund requests within 3-5 business days.
9. Contact Us
If you have questions about this Refund & Cancellation Policy, please contact us:
Email: [email protected]
Website: https://claretm.com
10. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Effective Date."
Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
